Who We Are:
Broad is a 100%-women-owned strategy and branding agency with Philly grit and world-class work ethic, here to help clients tell their truth. Founded in a city built on independence and freedom, with a name that nods to both an iconic street and an edgy classification of a woman, Broad is unapologetically authentic in who we are and what we make. Three core values guide our day-to-day operations: potential in everything; intuition is a precious resource; and high standards, low ego.
What does Account Services Lead mean at Broad?
One of our mantras at Broad is, “we’ve got range, you’ve got us.” True to our innate nature as women, we enjoy wearing multiple hats within a professional setting, and seek someone who feels the same. We see this role sitting at the apex of account management, project management, and business development. Your main responsibility will be facilitation of client and project relationships, with an eye for fostering new business opportunities. A hospitality mindset is a core tenet of our business and we strive to provide clients (and team members) with warm, direct, and attentive service across every touchpoint—at a level that matches our high-end deliverables. This role will have you working closely with the agency founding partners during a time of exciting growth. That said, this role is part-time to start, with the intention to grow into a full-time team member as we assess fit and capabilities.
Broad is an independent and growing start-up, and we’re actively building our business development capabilities as well. This role will be 75% account management as well as 25% new business development—you should have a strategic eye for both business opportunities with existing clients as well as a lens for overall agency sales and outreach.
What you’ll be doing
Account and Project Management
Act as primary point of contact for key client stakeholders, working to establish strong relationships and showcase the value of their partnership with Broad.
Advocate for Client business needs & requirements with internal project team, ensuring high quality and value-driven work is being delivered.
Based on deep understanding of Client's industry, business, goals, etc., collaborate with the Broad team on workshops, presentations, etc. for annual planning, quarterly business ideas, and strategic roadmaps.
Collaborate with creative directors to develop sound creative briefs, project plans, and timelines.
Identify any potential challenges or flags throughout the project and navigate communications + solutions gracefully.
New Business Support
Work with co-founders to expand the services footprint of current clients.
Contribute to existing client portfolio growth by proactively identifying new opportunities with key clients.
Support Broad partners in the development of proposals, scopes, and new client on-boarding.
Who you’ll work with
Team Broad (founders, designers, writers, strategists, developers), our lovely clients, and external vendors, depending on the project needs.
Who may be a good fit
Someone with ~5 years previous creative agency experience, or someone with 25 years experience who is excited by this opportunity—and anything in between.
A conscientious mind with excellent attention to detail and a good-natured approach to keeping things on track.
A doer who is familiar and comfortable working across many mediums + agency services such as, brand development, digital + social, and production.
Someone comfortable using or learning to use Slack, Notion, G-Suite, and Figma to plug into the larger team.
A healthy work ethic and optimistic perspective.
Someone who understands the strengths of a women-owned business and is excited about plugging in at a time of exciting growth.
A good communicator—open to feedback, transparent conversations, and knows when to reach out.
Someone willing to work on EST. We operate remote-first, with a studio in Queen Village, Philadelphia.
Someone with a pulse on culture, trends, and the world around you. We embrace how outside-of-work passions can be woven into ideas and executions.
Compensation
~$40,000 part-time, ~$80,000 full-time, with potential for bonus and commission on top.
Commitment
Part-time to start, with potential to grow into a full time role.
To Apply
Please reach out with a note about you and your resume at jobs@broad.agency.
